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Tawk.to Customer Support & Live Chat Management with Chatbot Automation by - Hasnain Khan

I have hands-on experience using Tawk.to for customer support, live chat management, and customer engagement. My skills include creating and managing chatbots, building knowledge bases, managing users and assigning roles, creating groups, and handling direct messages. I also have experience configuring customer support features and organizing communication to provide an efficient and professional support experience.

This experience has given me practical knowledge of how businesses can use Tawk.to to manage customer interactions, automate support, organize information, and improve communication with customers.

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Tawk.to AI Chat Agent

A knowledge-based AI Chat Agent designed to provide automated customer support and respond to user questions using the information available in its connected knowledge base. The agent is configured to understand and handle a range of customer queries, provide relevant answers, and guide users through common questions and support scenarios.

The Chat Agent uses a structured **knowledge base, prompts, scenarios, trigger phrases, and workflows** to determine how it should respond to different customer requests. Specific questions and queries are supported through predefined information and instructions, allowing the agent to provide consistent and relevant responses while maintaining a customer-friendly conversation.

The workflow also includes an effective **human handover process**. When a query requires further assistance, falls outside the available knowledge, or needs human intervention, the conversation can be transferred to a live support agent for personalized assistance.

This project demonstrates practical experience in configuring AI-powered customer support, knowledge bases, automated workflows, conversation scenarios, customer query handling, and human-agent handover using Tawk.to.

Tawk.to AI Chat Agent for Automated Customer Queries, Knowledge-Based Responses and Live Agent Handover

Tawk.to AI Customer Support Agent with Knowledge Management, Query Resolution, Automated Scenarios and Live Chat Handover

tawk.to – Customer Support & Live Chat Skills

This video showcases my learning and practical experience with tawk.to, focusing on features and tools used for customer support, live chat management, and customer engagement.

During my learning, I explored and practiced several tawk.to features, including:

• Live Chat and chat management
• Knowledge Base for creating and organizing customer support content
• Groups for organizing teams, agents, and support activities
• Triage for managing and directing incoming chats to the appropriate team or agent
• Workflows for organizing and automating customer support processes
• AI Agent and chatbot features
• Automations and chat triggers
• Users, roles, and permissions
• Departments and team management
• Direct messages and internal communication
• Chat history and transcripts
• Customer engagement and support tools

The video demonstrates my understanding of how these features can be used together to create an organized and efficient customer support workflow.
This is a learning-based skills showcase created to demonstrate my practical knowledge of tawk.to and my ability to explore, configure, and work with customer support platforms.

tawk.to

Tawk.to AI Chat Agent

Tawk.to AI Chat Agent for Automated Customer Queries, Knowledge-Based Responses and Live Agent Handover

tawk.to – Customer Support & Live Chat Skills

This video showcases my learning and practical experience with tawk.to, focusing on features and tools used for customer support, live chat management, and customer engagement.

Soft Skills

Social

Adept

General